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Complaints
Complaints
Fee related complaints
Information about your complaint
Who is the complaint about?
Is the complaint about a registered tax practitioner?
*
Is the complaint about a registered tax practitioner?
Yes
Is the complaint about a registered tax practitioner?
No
First name
*
Last name
*
Business name (if any)
*
Practitioner ABN
*
Business phone number (If known)
*
Business Email address (If Known)
*
*
Practitioner
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TPB Registration number, if registered
*
Address
*
City/Suburb
*
State/Territory
*
Postcode
*
Country
*
Have you complained to the practitioner?
*
Have you complained to the practitioner?
Yes
Have you complained to the practitioner?
No
Reason for not complaining directly to the tax practitioner
Government agency
Relationship breakdown
Other
Please provide further details as to why you haven’t complained directly to the practitioner
*
Date you had complained to the practitioner
*
How did you lodge your complaint?
Reply received
Reply received
Yes
Reply received
No
Have you submitted a complaint to TPB before?
*
Have you submitted a complaint to TPB before?
Yes
Have you submitted a complaint to TPB before?
No
Is this complaint related to a previously submitted complaint?
Is this complaint related to a previously submitted complaint?
Yes
Is this complaint related to a previously submitted complaint?
No
Please provide the previous complaint number
*
Do you still wish to proceed with your complaint?
Do you still wish to proceed with your complaint?
No
Do you still wish to proceed with your complaint?
Yes
What does your complaint refer to (primary issue)?
*
You disagree with the fee charged by the practitioner
Practitioner has not returned your documents
Practitioner acted without your authorisation
Practitioner has not provided you with your tax related refund (in part or full)
Practitioner lodged tax forms with errors
Practitioner lodged tax forms late or has not lodged at all
My private information has been compromised due to the practitioner
Unregistered preparer
Unprofessional behaviour from the practitioner eg. verbal abuse, aggressive, and/or threatening behaviour
Practitioner failed to inform/forward important correspondence issued from the Australian Taxation Office
Practitioner gave incorrect advice contrary to ATO guidance
Illegal or fraudulent behaviour
Other
Provide a summary of your complaint
*
Were you provided with a letter of engagement or agreement that outlined the fees payable?
Were you provided with a letter of engagement or agreement that outlined the fees payable?
Yes
Were you provided with a letter of engagement or agreement that outlined the fees payable?
No
Have you lodged this complaint elsewhere?
*
Have you lodged this complaint elsewhere?
Yes
Have you lodged this complaint elsewhere?
No
Please specify where and when you lodged your complaint
*
Desired outcome
Educate the practitioner
For TPB information only
Investigate further into the practitioners conduct
Requested documents returned to client
Recover an ATO refund
Other
If you are seeking a different outcome, please specify
*
Are you lodging the complaint for yourself?
*
Are you lodging the complaint for yourself?
Yes
Are you lodging the complaint for yourself?
No
Relationship to complainant
Accountant
Executor
Member of Parliament
Tax or BAS Agent
Business employee
Family member or friend
Power of Attorney
Trustee
Financial advisor
Business director/owner
Solicitor
Other
Please specify your relationship to the complainant
*
Please provide the complainant’s details including their full name, date of birth and contact number
*
Your Complaint
Enter the complaint details (limit of 1000 characters)
*
Do you have an engagement letter, a contract or agreed Terms and Conditions with the practitioner?
*
Do you have an engagement letter, a contract or agreed Terms and Conditions with the practitioner?
Yes
Do you have an engagement letter, a contract or agreed Terms and Conditions with the practitioner?
No
Any supporting documentation
*
Any supporting documentation
Yes
Any supporting documentation
No
Supporting documentation
Please specify why no documentation will be supplied
*
Your contact details
Do you want to lodge an anonymous complaint?
*
Do you want to lodge an anonymous complaint?
Yes
Do you want to lodge an anonymous complaint?
No
What is your preferred contact method?
What is your preferred contact method?
Post
What is your preferred contact method?
Phone
What is your preferred contact method?
Email
Are you registered with the Tax Practitioners Board?
Are you registered with the Tax Practitioners Board?
Yes
Are you registered with the Tax Practitioners Board?
No
Practitioner
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TPB Registration number, if registered
*
First name
*
Last name
*
Contact number
*
Additional contact number
*
Your phone number could not be validated. Please check this box to confirm it is correct.
Email address
*
*
Business Name or Organisational link(if any)
*
Your email address could not be validated. Please check this box to confirm it is correct.
Address
*
City/Suburb
*
State/Territory
*
Postcode
*
Country
*
Privacy notice
Declaration and consent
I consent to the Tax Practitioners Board using my complaint and any personal information, subject to my decision on whether to lodge an anonymous complaint.
*
I declare that the information I have provided is true and correct to the best of my knowledge.
*
I consent to the provided information and supporting documents being provided to the tax practitioner/ unregistered preparer, as part of the enquiries the Tax Practitioners Board will make.
*
Please upload all supporting documents including your engagement letter. Select all documents you wish to upload. The allowed files types are - .doc, .docx, .pdf, .jpg, .jpeg, .png
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Complaint Successfully received
